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Buyer account suspension

We explain the causes of suspension and restrictions, and how to seek reinstatement, for buyer accounts as well as seller accounts.

AllBuyer account suspension2Amazon gift cards1Manipulated reviews and sham purchases1Payment method issues1Identity verification and documents1Account takeover and unauthorized access1Excessive returns1

Articles in this list: 7

Buyer account suspension: checks for your situation

When you cannot use your Amazon buyer account: checking the reason for a suspension or temporary suspension and preparing a support inquiry

2026.09
Buyer account suspension: checking order history and notifications

Reviewing order-related violations on an Amazon buyer account: order history and support inquiries

2021.01
Amazon gift cards: checking usage and suspension notices

Checking the source of Amazon gift cards: resale sites and account restrictions

2020.04
Product review warnings: what to check and how to respond

When Amazon flags product-review practices: reviewing requests and buyer communications

2020.12
Additional identity verification documents: checks before submission

Preparing additional documents for Amazon identity verification: matching evidence to the request

2020.12
Unable to log in to Amazon: checks for different situations

Unable to log in to Amazon: checks for buyers and sellers

2022.04
Buyer return problems: checking history and notifications

Before making repeated Amazon returns: restriction notices and purchase history

2026.08
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