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Explore what happened and how we responded. Choose the issue closest to your situation.
CASE STUDIES
Choose an issue below or search the case details by keyword.
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Authenticity and invoices
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
Intellectual property
Several listings had been removed following rights holder complaints. Identifying the rights involved and explaining that sales of the affected products had stopped, together with preventive measures, led to the restrictions being lifted.
Linked accounts
The account was suspended over an unrecognized link. It was reinstated after we explained the separation of account environments, provided evidence against the connection and presented operating rules.
Order Defect Rate
An order defect rate above the 1% threshold triggered a warning. After identifying the worsening metrics, reviewing shipping and inspection procedures and submitting a plan of action, the metric recovered.
Late Shipment Rate
A worsening late shipment rate triggered a warning. After reviewing inventory and shipping processes and submitting a plan of action, the rate returned within the required threshold.
Restricted products
The account was suspended after restricted products were listed unknowingly. It was reinstated after the products were withdrawn and a pre-listing checking process was explained.
Restricted products
The account was suspended for listing products in a restricted category. It was reinstated after the products were withdrawn and a pre-listing checking process was established and explained.
Plans of action: revisions and resubmissions
The submitted plan of action had been rejected repeatedly. The account was reinstated after it was rewritten around three areas: cause, corrective action and recurrence prevention.
Identity verification and additional documents
The review stalled after additional identity documents were requested. It was completed successfully once documents meeting the requirements were prepared and the missing information was supplied.
Buyer accounts and gift cards
A buyer account was suspended over gift card use. Access was restored after we explained the usage and presented a policy of using only legitimate sources going forward.
These records preserve earlier publications. Use the issue categories above to find a relevant case.
Explore our monthly case reports, the reasons for suspension, key points in our responses and client feedback.
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A summary of suspension and warning cases handled in August 2026, including the issues involved and the steps taken toward reinstatement.
The July 2026 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2026, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2026. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2026 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2026: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2026, including the issues involved and the steps taken toward reinstatement.
The January 2026 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2025, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2025. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2025 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2025: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2025, including the issues involved and the steps taken toward reinstatement.
The July 2025 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2025, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2025. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2025 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2025: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2025, including the issues involved and the steps taken toward reinstatement.
The January 2025 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2024, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2024. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2024 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2024: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2024, including the issues involved and the steps taken toward reinstatement.
The July 2024 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2024, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2024. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2024 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2024: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2024, including the issues involved and the steps taken toward reinstatement.
The January 2024 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2023, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2023. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2023 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2023: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2023, including the issues involved and the steps taken toward reinstatement.
The July 2023 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2023, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2023. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2023 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2023: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2023, including the issues involved and the steps taken toward reinstatement.
The January 2023 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2022, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2022. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2022 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2022: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2022, including the issues involved and the steps taken toward reinstatement.
The July 2022 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2022, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2022. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2022 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2022: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2022, including the issues involved and the steps taken toward reinstatement.
The January 2022 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2021, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2021. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2021 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2021: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2021, including the issues involved and the steps taken toward reinstatement.
The July 2021 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2021, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2021. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2021 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2021: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2021, including the issues involved and the steps taken toward reinstatement.
The January 2021 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2020, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2020. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2020 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2020: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2020, including the issues involved and the steps taken toward reinstatement.
The July 2020 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2020, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2020. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2020 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2020: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2020, including the issues involved and the steps taken toward reinstatement.
The January 2020 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2019, with practical examples of preparing documents and communicating with Amazon.
Support results for November 2019. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The October 2019 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in September 2019: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in August 2019, including the issues involved and the steps taken toward reinstatement.
The July 2019 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in June 2019, with practical examples of preparing documents and communicating with Amazon.
Support results for May 2019. We look back at the time from suspension to reinstatement and the common difficulties encountered.
The April 2019 edition presents cases involving intellectual property and other policy issues, together with client feedback.
Selected cases resolved in March 2019: how clients who feared reinstatement was impossible were able to resume selling.
A summary of suspension and warning cases handled in February 2019, including the issues involved and the steps taken toward reinstatement.
The January 2019 edition covers consultations about authenticity reviews, account health and other issues, with points to consider when seeking reinstatement.
Cases reinstated in December 2018, with practical examples of preparing documents and communicating with Amazon.
Feedback received through LINE, chat and email is presented in a screenshot-style format.
Names and icons have been edited or anonymized to protect privacy.
*These are individual opinions and do not guarantee any particular effect or result.
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost.
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