This page presents Amazon account suspension and warning cases handled in July 2022. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Rising Order Defect Rate (ODR) |
|---|
| Restricted products |
| Listing restricted products |
| Gift card issues and buyer account suspensions |
| Deficiencies in the plan of action |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
The account was suspended for listing products in a restricted category. It was reinstated after the products were withdrawn and a pre-listing checking process was established and explained.
The account was suspended after restricted products were listed unknowingly. It was reinstated after the products were withdrawn and a pre-listing checking process was explained.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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