Reinstatement support SUPPORT Case studies WORKS Suspension causes CAUSE Identity verification (ID and transaction records) Credit card issues Late Shipment Rate Cancellation Rate Order Defect Rate Valid Tracking Rate (VTR) Abusive pending orders Brand errors (prior approval) Acquirer review under the Installment Sales Act Duplicate ASIN listings Condition complaints (suspected used items) Shipping confirmed before dispatch Bulk approval requests using tools Refunds without sufficient justification Product authenticity review Intellectual property rights Linked accounts Restricted products Review policy violations Amazon gift cards Dropshipping KDP account suspension Business Solutions Agreement Section 3 Forged or altered invoices Unsupported sales history Sales rank manipulation Seller Code of Conduct warnings FBA inbound issues (inventory investigation)Additional virtual identity verification Excessive returns and refunds Seller account verification emails New vs. used condition Inaccurate or inappropriate content Misuse of buyer information Policy-violating orders (buyers) Account health HEALTH Buyer accounts SHOPPING Seller resources GUIDE Contact us CONTACT

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Causes of Amazon account suspension

We explain how suspensions arise and how to seek reinstatement by cause, including authenticity reviews, intellectual property and linked accounts. We are not an official Amazon service and have no ownership or partnership relationship with Amazon.

All Authenticity & invoices5 IP & trademarks5 Linked accounts3 Verification & cards4 Performance metrics4 Restricted & safety4 Listings & product info6 Shipping & inventory3 Reviews & ratings3 Buyers, gift cards & returns3 Agreements, policies & KDP4 Policy & operations7 Reinstatement cases1

52 articles in this list

A surge in pending Amazon orders: documenting suspicious orders and seeking support

Repeated documents in Amazon approval applications: checking tool settings and submission history

Amazon product safety warnings: identifying products and checking supporting documents

Reviewing how you handle Amazon buyer data: responding to misuse allegations

Suspected harassment on Amazon: keeping records, reporting and reviewing operations

Reviewing Amazon FBA inbound shipment issues: inventory, shipment records and corrective actions

Checking FDA labeling requirements on Amazon US: product labels and restriction notices

Correcting Amazon product categories: classification warnings and listing details

Before publishing AI-generated books on KDP: content requirements and suspension notices

Reviewing Amazon dropshipping operations: shipper details, package contents and inventory

When Amazon questions refunds or payments: documenting the transaction and its purpose

Responding to Amazon sales-rank manipulation allegations: checking orders and promotions

Handling a repeat Amazon suspension: reviewing earlier corrective actions and the new cause

Preparing for Amazon's Japanese Installment Sales Act review: acquirer notices and documents

When Amazon shipment confirmations do not match dispatch: reviewing orders and procedures

Responding to Amazon copyright complaints: identifying content and checking permissions

Reviewing Amazon design-right warnings: product appearance and rights documentation

Amazon warnings about inaccurate or inappropriate content: checking and correcting listings

When Amazon requests proof of authenticity: organizing ASINs and supporting documents

An unfamiliar account linked to your Amazon account: checking connections and preparing evidence

When Amazon disables merchant fulfillment: checking restrictions and reinstatement requirements

Responding to Amazon's used-sold-as-new notice: product condition and inspection records

Before listing celebrity-related or adult products on Amazon: checking restrictions

When Amazon questions your sales history: preparing transaction records and an explanation

Checking Amazon brand information and prior approval: applying for listing approval (Selling Applications) and evidence for responding to warnings

When Amazon flags a forged or altered invoice: verifying facts and using genuine documents

Amazon trademark and counterfeit allegations: organizing sourcing evidence and rights information

Addressing duplicate Amazon ASINs: checking catalog entries and external listing tools

When Amazon flags product-review practices: reviewing requests and buyer communications

Listings removed for suspected trademark infringement: "Trademark misuse" (商標の悪用) notifications, and checking product details and rights

Responding to Amazon restricted-product warnings: checking listing restrictions and reviewing affected products

Responding to an Amazon authenticity review: checking evidence and appealing without an invoice

Understanding Amazon intellectual property warnings: rights involved and supporting evidence

Requesting removal of Amazon seller feedback: eligible feedback and the official process

Amazon account reinstatement records: lessons from more than 300 cases

When Amazon links your accounts: multiple-account rules and preparing an appeal

Assessing Amazon resale courses: checks before signing up

Preparing additional documents for Amazon identity verification: matching evidence to the request

Card-related restrictions on Amazon seller accounts: checking registration and payment status

Improving Amazon's Late Shipment Rate: identifying delays and reviewing dispatch procedures

Addressing Amazon's pre-fulfillment cancellation rate: inventory and order-processing checks

Reviewing Amazon's Order Defect Rate: affected orders and corrective actions

Improving Amazon's Valid Tracking Rate: carriers, tracking numbers and shipment confirmations

Checking the source of Amazon gift cards: resale sites and account restrictions

Responding to a Kindle Direct Publishing suspension: notices, publications and appeals

Section 3 of the Amazon Services Business Solutions Agreement: reading the suspension notice and responding

Amazon Seller Agreement and Code of Conduct warnings: identifying conduct deemed a policy violation and corrective steps

Responding to Amazon misconduct warnings: preparing for additional virtual identity verification

Before making repeated Amazon returns: restriction notices and purchase history

An Amazon seller account verification email: steps for identity verification

Reviewing new and used condition listings on Amazon: descriptions and inspection controls

Reviewing order-related violations on an Amazon buyer account: order history and support inquiries