These are comments received via LINE, email and chat from clients whose accounts were reinstated after suspension.
Names and icons have been edited or anonymized to protect privacy.
*These are individual opinions and do not guarantee any particular effect or result.
💬 Client K LINE
I just received the reinstatement notice! I had almost given up, so I am really happy. I am so grateful for their caring support.
★★★★★ Suspension following an authenticity review
✉️ Client E Email
My account had not been reinstated despite repeated submissions, but once I asked for help, the process was surprisingly smooth. Thank you.
★★★★★ Intellectual property complaint
🗨️ Client I Chat
Their quick replies to late-night questions reassured me. My account was successfully restored, and I can continue my business.
★★★★★ Rising Order Defect Rate (ODR)
💬 Client F LINE
The terminology worried me, but they explained everything clearly each time. Their support through reinstatement was a great help.
★★★★★ Related accounts
✉️ Client I Email
I felt lost because I could not provide an invoice, but they found another approach and guided me to reinstatement.
★★★★★ A case without supporting documents
🗨️ Client R Chat
I thought reinstatement would be difficult after a second suspension. They kept working on my case, and I was able to resume selling.
★★★★★ Second and subsequent suspensions
💬 Client T LINE
My mind went blank when the suspension notice arrived. Just having someone help me work out what to do first made me feel calmer.
★★★★★ An unexpected account suspension
✉️ Client F Email
Every appeal I submitted myself was rejected. Once I asked a professional, the way forward became clear, and my account was successfully reinstated.
★★★★★ A case involving repeated rejection
🗨️ Client A Chat
They even replied on weekends, and I was impressed by their speed. My sales proceeds were released too, which was a tremendous help.
★★★★★ Prompt response
💬 Client O LINE
I was worried because all my inventory was affected. They carefully organized the documents and helped me reach reinstatement.
★★★★★ Authenticity reviews and inventory restrictions
✉️ Client R Email
I was struggling after several listings were removed. They explained the response needed for each type of right, so I could proceed with confidence.
★★★★★ Intellectual property (multiple listing removals)
💬 Client E LINE
They explained exactly which metrics to improve and how. Thanks to their help, I brought them back within the required thresholds.
★★★★★ A declining Account Health Rating
🗨️ Client K Chat
My account was suspended over an account linkage I did not recognize, and I did not know how to explain it. I am grateful that they helped me separate and organize the facts.
★★★★★ Unrecognized account links
✉️ Client E Email
I was worried about communicating in English, but they helped with that too, which reassured me.
★★★★★ Suspension on overseas Amazon marketplaces
💬 Client N LINE
They explained the estimated cost clearly at the start, so I felt confident engaging them. They delivered results too, and I am very satisfied.
★★★★★ Peace of mind through clear fees
🗨️ Client H Chat
I was too busy to manage everything, so their precise instructions about the documents needed were a great help. My account was successfully reinstated.
★★★★★ Able to request support despite a busy schedule
✉️ Client Y Email
I had left my account untouched because I thought it was hopeless, but after consulting them, it was reinstated. I should have asked for help sooner.
★★★★★ Accounts left inactive for several years
💬 Client O LINE
This was my first time, and I felt completely lost and anxious, but they supported me throughout. I am deeply grateful.
★★★★★ New clients
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