Official LINE account
Contact us easily through LINE.
Free consultation, 24/7
Free consultation, 24/7
Free consultation, 24/7
Drawing on our experience selling on Amazon, we first analyze your situation, plan the response, and give our full effort toward reinstatement. Our role is to prepare submission drafts and advise on revisions. You log in to your account and handle appeals and submissions to Amazon yourself.
From authenticity reviews and intellectual property complaints to policy violations,
we handle a wide range of consultations. View the 10 categoriesFor urgent cases
Chat consultations are available 24/7. We usually reply within a few hours. View our consultation channels View our feesChoose the option closest to the notification you received from Amazon or what you see in Seller Central. You will find tips on how to respond to each cause.
If any of these apply, choose the closest of the four options below. If you are unsure which applies, start with a free consultation on our LINE account.
The categories shown on Amazon's screens, the causes we have handled so far, and articles by cause: from these three starting points, you can go to the page closest to your situation.
The categories shown under Policy Compliance
are listed below; we advise on each.
If any of these categories match the notification you received,
contact us for advice.
Since we started in 2023, we have handled over 50 types of suspension causes (as of 2026). Some of them are listed below; start with the one closest to your situation.
For a full list that includes other causes, see our suspension cause guide.
Find reinstatement guidance by suspension cause. Browse articles closest to your situation for useful next steps.
No matching articles. Try a different keyword.
In a submission toward reinstatement, the key is whether the following four points are all covered. When a submission comes back without being accepted, one of them may be missing.
Quite a few sellers stall partway, unable to tell what to write or how far to go. Drawing on experience from over 300 resolved cases, we prepare draft appeals suited to your situation and advise on revisions.
When choosing where to get help, compare the total fee, payment timing and the scope of what can be handled, on the same basis. Our fees are the same for every engagement: an initial fee of JPY 80,000 including tax and a success fee of JPY 80,000 including tax. No success fee is charged if the purpose of your engagement (such as reinstatement, warning removal or obtaining listing approval) is not achieved.
*These are general tendencies and vary by provider and situation. Many reinstatement providers offer excellent services; this comparison is intended to explain our service's features clearly.
A suspension notice can arrive without warning. From the day you receive it, the exchange of appeals and reviews begins.
Reinstatement is not always achieved with a single submission, and further submissions may be needed. In that case, the first step is to review your previous submissions and Amazon's replies, and sort out any inconsistencies in the explanation and any points left unanswered.
While sales are stopped, your payouts also remain on hold. There is no need to rush to resubmit, but the more you organize your situation, the easier it becomes to decide what to do next.
That is exactly why it is important to identify what Amazon needs to confirm and respond early in a way that fits your situation.
We explain the process from consultation to engagement in five steps. For each step, we show what you do and what we do.
What you do: Tell us about your current situation by email, chat or whichever method suits you. Even small questions are welcome.
What we do: We usually reply within a few hours and ask about your situation. Consultation at this stage is free.
What you do: Let us know your name and email address. The electronic agreement can be signed entirely online. The initial fee is due within 3 days of the engagement date.
What we do: We email you an electronic agreement and invoice. To protect confidentiality, we exchange an electronic agreement and a non-disclosure agreement (NDA).
What you do: Send us the materials you have, such as the text of the emails you received and relevant store screens. Share what you can provide.
What we do: While waiting for the agreement to be signed and the initial fee to be paid, we ask for the information needed for reinstatement.
What you do: Review the completed submission draft. You handle appeals and submissions to Amazon yourself.
What we do: Once we have the necessary information, we move on to giving specific advice and preparing submission drafts for Amazon. The time required to provide a draft varies by case, and we do not set a fixed number of days. If any other steps are needed, we will advise you as we go.
What you do: When you receive the review result or any further message from Amazon, simply let us know.
What we do: Reinstatement is not always achieved with a single submission. In that case, we revise the submission according to the review, referring to past reinstatement cases. Once the purpose of your engagement (such as account reinstatement, warning removal, reinstatement of your listings or obtaining listing approval) is achieved, we send the success-fee invoice.
*As a trend so far, counting from when you engage us, accounts have been reinstated in about 3 days in many cases. However, it can take longer depending on the cause of the suspension and your circumstances, and we cannot promise this timeframe.
The fees are the same for every engagement: an initial fee of JPY 80,000 and a success fee of JPY 80,000, both including tax. The success fee is payable after the purpose of your engagement (such as account reinstatement, warning removal, reinstatement of your listings or obtaining listing approval) is achieved.
When you engage our service, we email an invoice with our bank details for payment by bank transfer. We accept payment by bank transfer only.
Here is what we do from your consultation through your engagement to reinstatement. In the same place, we also set out what we cannot do.
We do not log in to your account under any circumstances. This is to avoid the security, legal and account-linking risks associated with account access. We prepare the submission drafts, and you handle appeals, submissions and communication with Amazon yourself.
We are not an official Amazon contact channel. Amazon decides whether to reinstate the account.
For cases where reinstatement or warning removal is difficult, we give you an accurate explanation, based on what we can assess, even before you engage us.
Messages of thanks received through LINE, chat and email are presented in a screenshot-style format.
Names and icons have been edited or anonymized to protect privacy.
*These are individual opinions and do not guarantee any particular effect or result.
My name is 柏尾奏利, representative of 株式会社レイディスク.
I have sold on Amazon with annual sales of about JPY 300 million. I sold home appliances, daily necessities and electronics, including products from well-known manufacturers such as Sony, Samsung, Toshiba and Panasonic. However, I stumbled repeatedly on product authenticity reviews. In the process, I came to understand what matters in invoices, and I am now able to respond to these reviews more reliably.
Based on this experience, I take consultations about reinstating accounts from sellers who face similar worries.
We start by analyzing your situation, work out how to respond, and do our utmost. If a suspension or warning will be difficult to lift, we will explain that accurately. Please do not carry this alone; feel free to reach out through our free LINE consultation.
柏尾奏利 Representative of 株式会社レイディスク / Operator of Amazon Seller Reinstatement Support
View the representative's profile → Chat consultations are available 24/7.
Choose a consultation channel or visit our official social accounts.
Contact us easily through LINE.
Free consultation, 24/7
Contact us through WeChat.
Free consultation on WeChat
Use the work chat service you already know.
Free consultation on Chatwork
Send details of your current situation.
Free consultation by email
Read articles with helpful information for Amazon sellers.
Visit note
Read our latest news and updates.
Visit X
Follow our updates on Instagram.
Visit InstagramConsultations are available in Japanese, English and Chinese.
Enter your message below. When you press the send button, your message will be sent directly to us.
If you send us the following three items, we can give you specific guidance in our first reply.
Three items to send
Share what you can.
Please do not send your login ID, password, or verification code. We never log in to or operate your account.
Choose a channel using the buttons below. Chat consultations are available 24/7.