Reinstatement support SUPPORT Case studies WORKS Suspension causes CAUSE Identity verification (ID and transaction records) Credit card issues Late Shipment Rate Cancellation Rate Order Defect Rate Valid Tracking Rate (VTR) Abusive pending orders Brand errors (prior approval) Acquirer review under the Installment Sales Act Duplicate ASIN listings Condition complaints (suspected used items) Shipping confirmed before dispatch Bulk approval requests using tools Refunds without sufficient justification Product authenticity review Intellectual property rights Linked accounts Restricted products Review policy violations Amazon gift cards Dropshipping KDP account suspension Business Solutions Agreement Section 3 Forged or altered invoices Unsupported sales history Sales rank manipulation Seller Code of Conduct warnings FBA inbound issues (inventory investigation)Additional virtual identity verification Excessive returns and refunds Seller account verification emails New vs. used condition Inaccurate or inappropriate content Misuse of buyer information Policy-violating orders (buyers) Account health HEALTH Buyer accounts SHOPPING Seller resources GUIDE Contact us CONTACT

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Amazon resources and suspension guides

We publish reinstatement guidance organized by cause of suspension. Find useful next steps in the articles closest to your situation.

All Suspension causes52 Account health12 Suspension status21 Buyer accounts7 Seller guides52

Helpful articles: 116

When Amazon says your account's "deactivation is pending": what "address these violations now" means, and what to check within three days

When Amazon holds your sales proceeds for an account review or as a reserve: the four states behind "no disbursement" and the order in which to check

Dealing with a buyer who keeps returning items on Amazon: manual authorisation of return requests, when you can close one, and how to keep records

When a buyer files an Amazon A-to-z Guarantee claim for "item not received": the seller's 48 hours, appeals and reimbursement

What a temporary Amazon account suspension means: how long it lasts, how it differs from closure and holds, and what to check on the way to having it lifted

When Amazon listing approval isn't granted or you can't apply: causes and the order in which to check

A family member's Amazon account suspension: links through a shared address, card, or internet connection, and how to check

If you create a new Amazon account after a suspension or closure: account linking and the right order of steps

Are Amazon reinstatement services illegal? The different roles of reinstatement services, lawyers, and filing your own appeal

How long Amazon account reinstatement takes: a guide to the number of days, and when it takes longer

Your Amazon account was suspended even though you did nothing: just after registration, after inactivity, or with no idea why

FBA inventory during an Amazon account suspension: requesting returns or disposal, and storage fees

If you leave an Amazon account suspension unaddressed: what happens to deadlines, sales proceeds, and inventory

When you receive a warning email from Amazon: example subject lines and how to spot fake emails

When you face an Amazon listing suspension: telling what an Inactive status means and appealing to have the suspension lifted

Where to get help with an Amazon account suspension: checking the notice and the role of each contact, including reinstatement services

Section 3 of the Amazon Services Business Solutions Agreement: reading the suspension notice and responding

A surge in pending Amazon orders: documenting suspicious orders and seeking support

Revisiting an old Amazon account suspension: organizing past notices and current evidence

Responding to a Kindle Direct Publishing suspension: notices, publications and appeals

When an Amazon review stalls: checks when a listing application, identity verification, or the like is still under review and taking a long time

When you cannot use your Amazon buyer account: checking the reason for a suspension or temporary suspension and preparing a support inquiry

Repeated documents in Amazon approval applications: checking tool settings and submission history

Amazon product safety warnings: identifying products and checking supporting documents

Reviewing how you handle Amazon buyer data: responding to misuse allegations

Before making repeated Amazon returns: restriction notices and purchase history

Responding to Amazon misconduct warnings: preparing for additional virtual identity verification

Amazon Seller Central authorization errors: checking login status and recovery steps

Before closing an Amazon buyer account: balances, orders and linked services

Preparing to close an Amazon seller account: outstanding orders, inventory and payments

Distinguishing Amazon seller account suspension from closure: notices and reinstatement inquiries

Switching Amazon selling plans from Professional to Individual: fees and checks before changing

Suspected harassment on Amazon: keeping records, reporting and reviewing operations

Reviewing Amazon FBA inbound shipment issues: inventory, shipment records and corrective actions

Amazon Seller Agreement and Code of Conduct warnings: identifying conduct deemed a policy violation and corrective steps

Preparing an Amazon seller support inquiry: notes from July 2024

Reviewing your Amazon Account Health Rating: warnings and improvement priorities

Preparing an Amazon seller support inquiry: notes from October 2023

Preparing an Amazon seller support inquiry: notes from November 2023

Preparing an Amazon seller support inquiry: notes from December 2023

Preparing an Amazon seller support inquiry: notes from January 2024

Preparing an Amazon seller support inquiry: notes from February 2024

Preparing an Amazon seller support inquiry: notes from March 2024

Preparing an Amazon seller support inquiry: notes from April 2024

Preparing an Amazon seller support inquiry: notes from May 2024

Preparing an Amazon seller support inquiry: notes from June 2024

Contacting Amazon Account Health Support: preparation and questions for the call

Checking FDA labeling requirements on Amazon US: product labels and restriction notices

Card-related restrictions on Amazon seller accounts: checking registration and payment status

An Amazon seller account verification email: steps for identity verification

Correcting Amazon product categories: classification warnings and listing details

Before publishing AI-generated books on KDP: content requirements and suspension notices

Reviewing Amazon dropshipping operations: shipper details, package contents and inventory

Preparing an Amazon seller support inquiry: notes from February 2023

Preparing an Amazon seller support inquiry: notes from March 2023

Preparing an Amazon seller support inquiry: notes from April 2023

Preparing an Amazon seller support inquiry: notes from May 2023

Preparing an Amazon seller support inquiry: notes from June 2023

Preparing an Amazon seller support inquiry: notes from July 2023

Preparing an Amazon seller support inquiry: notes from August 2023

Preparing an Amazon seller support inquiry: notes from September 2023

When Amazon questions refunds or payments: documenting the transaction and its purpose

Responding to Amazon sales-rank manipulation allegations: checking orders and promotions

Handling a repeat Amazon suspension: reviewing earlier corrective actions and the new cause

Preparing for Amazon's Japanese Installment Sales Act review: acquirer notices and documents

Unable to log in to Amazon: checks for buyers and sellers

Five common misunderstandings about Amazon suspensions: decisions based on notices and facts

When Amazon shipment confirmations do not match dispatch: reviewing orders and procedures

Before submitting an Amazon Plan of Action: destination, documents and submission records

Responding to Amazon copyright complaints: identifying content and checking permissions

Reviewing Amazon design-right warnings: product appearance and rights documentation

Researching business leaders: checking backgrounds and statements

Amazon warnings about inaccurate or inappropriate content: checking and correcting listings

Contacting Amazon Payments: fund-hold notices and inquiry records

Tailoring an Amazon Plan of Action to your business: what copied templates leave out

When Amazon requests proof of authenticity: organizing ASINs and supporting documents

An unfamiliar account linked to your Amazon account: checking connections and preparing evidence

Looking back at Amazon's 2021 CEO transition: separating leadership changes from seller impacts

When Amazon disables merchant fulfillment: checking restrictions and reinstatement requirements

Responding to Amazon's used-sold-as-new notice: product condition and inspection records

Before listing celebrity-related or adult products on Amazon: checking restrictions

Improving Amazon's Valid Tracking Rate: carriers, tracking numbers and shipment confirmations

When Amazon questions your sales history: preparing transaction records and an explanation

Checking Amazon brand information and prior approval: applying for listing approval (Selling Applications) and evidence for responding to warnings

When Amazon flags a forged or altered invoice: verifying facts and using genuine documents

Preparing an Amazon Seller Support inquiry: information to provide and records to keep

When Amazon's appeal submission button is missing: screen checks and support steps

Understanding Amazon Executive Seller Relations: reading notices and identifying contact channels

Amazon trademark and counterfeit allegations: organizing sourcing evidence and rights information

Reviewing order-related violations on an Amazon buyer account: order history and support inquiries

Reviewing new and used condition listings on Amazon: descriptions and inspection controls

Addressing duplicate Amazon ASINs: checking catalog entries and external listing tools

When Amazon flags product-review practices: reviewing requests and buyer communications

Preparing additional documents for Amazon identity verification: matching evidence to the request

Listings removed for suspected trademark infringement: "Trademark misuse" (商標の悪用) notifications, and checking product details and rights

Responding to Amazon restricted-product warnings: checking listing restrictions and reviewing affected products

Amazon's 72-hour review notice: what to check while waiting and how to handle further requests

Seller account suspensions on overseas Amazon: identifying the region, English notices and reinstatement requests

Responding to an Amazon authenticity review: checking evidence and appealing without an invoice

Understanding Amazon intellectual property warnings: rights involved and supporting evidence

Requesting removal of Amazon seller feedback: eligible feedback and the official process

Amazon account reinstatement records: lessons from more than 300 cases

Improving Amazon's Late Shipment Rate: identifying delays and reviewing dispatch procedures

Reviewing Amazon's Order Defect Rate: affected orders and corrective actions

Addressing Amazon's pre-fulfillment cancellation rate: inventory and order-processing checks

Navigating Amazon returns: from the request to return shipping and refund checks

Checking the source of Amazon gift cards: resale sites and account restrictions

From Amazon account suspension to an appeal: reviewing the notice and planning your response

Building an Amazon Plan of Action: root causes, corrective steps and prevention

Reading Amazon review emails: pending reviews, additional requests and decisions

Accounting during an Amazon suspension: records for Japanese tax returns and year-end accounts

When Amazon links your accounts: multiple-account rules and preparing an appeal

Checking funds after an Amazon suspension: holds, disbursement requests and video interviews

Running your Amazon business after reinstatement: daily checks to reduce suspension risk

Assessing Amazon resale courses: checks before signing up

Amazon Account Specialist suspension notices: what to check before appealing