When Amazon sends a notice, check the account or products concerned, requested documents and deadlines before planning a response. This page explains what to organize before seeking support.
Information to gather before an inquiry
Keep the full notice, receipt date, any deadline stated in the notice, affected ASINs, previous submissions and replies together. Record unknown points as questions to resolve rather than filling them in with assumptions.
Practical points
- Read Amazon notifications and emails carefully to understand their type and purpose
- Prepare documents and appeals that meet the requirements
- Keep a response history and use it to prevent recurrence
Common stumbling blocks
Repeated responses that fail the requirements or reuse of generic templates can prolong the situation. A response tailored to the individual circumstances is important.
How to proceed when you need help
STEP 1. Understand the situation
Clarify what is happening and what is being requested.
STEP 2. Implement specific measures
Prepare the documents, appeal and operating procedures needed to meet the requirements.
STEP 3. Review your operations regularly
Incorporate preventive measures into everyday operations.
Organizing the next steps
Compare the requested evidence with your records and identify missing information. After submitting a response, retain both the submission and Amazon’s reply to inform the next steps.
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Further reading
Switching Amazon selling plans from Professional to Individual: fees and checks before changing Read article → 
Amazon Seller Agreement and Code of Conduct warnings: identifying conduct deemed a policy violation and corrective steps Read article → 
Preparing an Amazon seller support inquiry: notes from July 2024 Read article →