This page presents Amazon account suspension and warning cases handled in February 2025. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Product authenticity review |
|---|
| Identity verification and additional documents |
| Rising Order Defect Rate (ODR) |
| Restricted products |
| Gift card issues and buyer account suspensions |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
The review stalled after additional identity documents were requested. It was completed successfully once documents meeting the requirements were prepared and the missing information was supplied.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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