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Amazon account reinstatement report: September 2025

Published: 2026-09-26 Updated: 2026-09-26
Amazon account reinstatement report: September 2025

Amazon account reinstatement report: September 2025

This page presents Amazon account suspension and warning cases handled in September 2025. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.

Topics covered
Responding to suspensions and warnings
Consultations
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Main consultation topics
Deficiencies in the plan of action and 4 other topics

Main consultation topics

Deficiencies in the plan of action
Identity verification and additional documents
Rising Late Shipment Rate
Intellectual property infringement
Listing restricted products
Issues discussed this month
Issues discussed this month

Selected resolved cases

Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.

CASE 01: Inadequate plan of action

The submitted plan of action had been rejected repeatedly. The account was reinstated after it was rewritten around three areas: cause, corrective action and recurrence prevention.

Outcome: Account reinstated
Read the response →
CASE 02: Identity verification / additional documents

The review stalled after additional identity documents were requested. It was completed successfully once documents meeting the requirements were prepared and the missing information was supplied.

Outcome: Account reinstated
Read the response →
CASE 03: Worsening late shipment rate

A worsening late shipment rate triggered a warning. Inventory and shipping processes were reviewed and a plan of action was also submitted; shipments under the revised processes then brought the rate back within the required threshold.

Outcome: Metrics recovered
Read the response →
Resolved support cases
Resolved support cases
Summary of resolved cases: September 2025
Summary of resolved cases: September 2025

Client feedback

*Names and icons have been edited to protect privacy.

🗨️ Client A Chat · September 2025
Their quick replies to late-night questions reassured me. My account was successfully restored, and I can continue my business.
★★★★★ Inadequate plan of action
✉️ Client Y Email · September 2025
My account had not been reinstated despite repeated submissions, but once I asked for help, the process was surprisingly smooth. Thank you.
★★★★★ Identity verification / additional documents
💬 Client S LINE · September 2025
I was worried after receiving an ODR warning, but they explained exactly which metrics to improve and how.
★★★★★ Worsening late shipment rate

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