This page presents Amazon account suspension and warning cases handled in May 2019. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Rising Late Shipment Rate |
|---|
| Restricted products |
| Intellectual property infringement |
| Listing restricted products |
| Related accounts |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
A worsening late shipment rate triggered a warning. Inventory and shipping processes were reviewed and a plan of action was also submitted; shipments under the revised processes then brought the rate back within the required threshold.
The account was suspended for listing products in a restricted category. It was reinstated after the products were withdrawn and a pre-listing checking process was established and explained.
Several listings had been removed following rights holder complaints. Identifying the rights involved and explaining that sales of the affected products had stopped, together with preventive measures, led to the restrictions being lifted.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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