This page presents Amazon account suspension and warning cases handled in September 2019. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Listing restricted products |
|---|
| Intellectual property infringement |
| Rising Order Defect Rate (ODR) |
| Identity verification and additional documents |
| Product authenticity review |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
The account was suspended after restricted products were listed unknowingly. It was reinstated after the products were withdrawn and a pre-listing checking process was explained.
Several listings had been removed following rights holder complaints. Identifying the rights involved and explaining that sales of the affected products had stopped, together with preventive measures, led to the restrictions being lifted.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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