This page presents Amazon account suspension and warning cases handled in December 2020. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Product authenticity review |
|---|
| Deficiencies in the plan of action |
| Rising Order Defect Rate (ODR) |
| Listing restricted products |
| Rising Late Shipment Rate |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
The submitted plan of action had been rejected repeatedly. The account was reinstated after it was rewritten around three areas: cause, corrective action and recurrence prevention.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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