This page presents Amazon account suspension and warning cases handled in August 2023. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Intellectual property infringement |
|---|
| Listing restricted products |
| Deficiencies in the plan of action |
| Rising Order Defect Rate (ODR) |
| Rising Late Shipment Rate |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
Several listings had been removed following rights holder complaints. Identifying the rights involved and explaining that sales of the affected products had stopped, together with preventive measures, led to the restrictions being lifted.
The account was suspended after restricted products were listed unknowingly. It was reinstated after the products were withdrawn and a pre-listing checking process was explained.
The submitted plan of action had been rejected repeatedly. The account was reinstated after it was rewritten around three areas: cause, corrective action and recurrence prevention.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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