This page presents Amazon account suspension and warning cases handled in December 2019. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Product authenticity review |
|---|
| Identity verification and additional documents |
| Gift card issues and buyer account suspensions |
| Deficiencies in the plan of action |
| Intellectual property infringement |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
The review stalled after additional identity documents were requested. It was completed successfully once documents meeting the requirements were prepared and the missing information was supplied.
A buyer account was suspended over gift card use. Access was restored after we explained the usage and presented a policy of using only legitimate sources going forward.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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