This page presents Amazon account suspension and warning cases handled in October 2024. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Product authenticity review |
|---|
| Intellectual property infringement |
| Related accounts |
| Gift card issues and buyer account suspensions |
| Rising Order Defect Rate (ODR) |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
Several listings had been removed following rights holder complaints. Identifying the rights involved and explaining that sales of the affected products had stopped, together with preventive measures, led to the restrictions being lifted.
The account was suspended over an unrecognized link. It was reinstated after we explained the facts about the account's usage environment, provided evidence against the connection and presented operating rules.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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