This page presents Amazon account suspension and warning cases handled in April 2019. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Rising Order Defect Rate (ODR) |
|---|
| Related accounts |
| Restricted products |
| Identity verification and additional documents |
| Gift card issues and buyer account suspensions |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
The account was suspended over an unrecognized link. It was reinstated after we explained the facts about the account's usage environment, provided evidence against the connection and presented operating rules.
The account was suspended for listing products in a restricted category. It was reinstated after the products were withdrawn and a pre-listing checking process was established and explained.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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