This page presents Amazon account suspension and warning cases handled in April 2023. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Rising Order Defect Rate (ODR) |
|---|
| Rising Late Shipment Rate |
| Restricted products |
| Listing restricted products |
| Identity verification and additional documents |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
A worsening late shipment rate triggered a warning. Inventory and shipping processes were reviewed and a plan of action was also submitted; shipments under the revised processes then brought the rate back within the required threshold.
The account was suspended for listing products in a restricted category. It was reinstated after the products were withdrawn and a pre-listing checking process was established and explained.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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