This page presents Amazon account suspension and warning cases handled in July 2020. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Related accounts |
|---|
| Rising Order Defect Rate (ODR) |
| Rising Late Shipment Rate |
| Product authenticity review |
| Deficiencies in the plan of action |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
The account was suspended over an unrecognized link. It was reinstated after we explained the facts about the account's usage environment, provided evidence against the connection and presented operating rules.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
A worsening late shipment rate triggered a warning. Inventory and shipping processes were reviewed and a plan of action was also submitted; shipments under the revised processes then brought the rate back within the required threshold.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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