This page presents Amazon account suspension and warning cases handled in October 2020. It covers the consultation topics, the cases we handled and feedback from clients.
Main consultation topics
| Rising Order Defect Rate (ODR) |
|---|
| Rising Late Shipment Rate |
| Intellectual property infringement |
| Product authenticity review |
| Listing restricted products |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
A worsening late shipment rate triggered a warning. Inventory and shipping processes were reviewed and a plan of action was also submitted; shipments under the revised processes then brought the rate back within the required threshold.
Several listings had been removed following rights holder complaints. Identifying the rights involved and explaining that sales of the affected products had stopped, together with preventive measures, led to the restrictions being lifted.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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