This page presents Amazon account suspension and warning cases handled in March 2024. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Rising Late Shipment Rate |
|---|
| Product authenticity review |
| Rising Order Defect Rate (ODR) |
| Deficiencies in the plan of action |
| Gift card issues and buyer account suspensions |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
A worsening late shipment rate triggered a warning. Inventory and shipping processes were reviewed and a plan of action was also submitted; shipments under the revised processes then brought the rate back within the required threshold.
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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