This page presents Amazon account suspension and warning cases handled in September 2020. It covers the consultation topics, cases handled from suspension to reinstatement and feedback from clients.
Main consultation topics
| Gift card issues and buyer account suspensions |
|---|
| Product authenticity review |
| Rising Order Defect Rate (ODR) |
| Intellectual property infringement |
| Related accounts |
Selected resolved cases
Representative cases selected from those we handled this month. Depending on the circumstances, an account may not be reinstated, and results are not guaranteed.
A buyer account was suspended over gift card use. Access was restored after we explained the usage and presented a policy of using only legitimate sources going forward.
The seller received a product authenticity notice requesting invoices. We checked the required sourcing evidence, documented future purchasing and inspection procedures and prepared an appeal. The account was reinstated.
An order defect rate above the 1% threshold triggered a warning. The worsening metrics were identified, shipping and inspection procedures were reviewed and a plan of action was also submitted; the metrics then recovered under the revised procedures.
Client feedback
*Names and icons have been edited to protect privacy.
Contact us before giving up on your account
Based on the notice you received, we'll help you sort out your current situation and the steps you can take, at no cost. Consultations are free, as often as you need.
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